Refund policy

Refund Policy

At NeulHope, we are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for items purchased from our online store, including Shirts, Skirts, Pants & Trousers.

1. Eligibility for Refunds

To be eligible for a refund, please ensure that:

  • The request is made within 30 days of receiving your order.
  • The item is unused, unworn, and in the same condition that you received it.
  • The item is in its original packaging with all tags attached.
  • Proof of purchase is provided (order confirmation email or receipt).

2. Non-Refundable Items

The following items are not eligible for a refund:

  • Items marked as final sale or clearance.
  • Gift cards.
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items returned without prior authorization.

3. How to Request a Refund

To initiate a refund request, please contact us at [email protected] with the following information:

  • Your order number.
  • The item(s) you wish to refund.
  • The reason for the refund request.

Our support team will review your request and provide further instructions within 2–3 business days.

4. Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7–10 business days. Please note that processing times may vary depending on your payment provider.

5. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item received was defective or incorrect. In such cases, NeulHope will provide a prepaid return label or reimburse the shipping cost.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please request a refund for the original item and place a new order.

7. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [email protected] with photos of the item and your order number. We will arrange a replacement or refund at no additional cost to you.

8. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please check your bank account again, then contact your credit card company or bank, as processing times may vary. If you have done all of this and still have not received your refund, please contact us at [email protected].

9. Policy Updates

NeulHope reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and will apply to purchases made after the date of posting.

If you have any questions about our Refund Policy, please reach out to us at [email protected].