Terms of service
Welcome to NeulHope. These Terms of Service ("Terms") govern your access to and use of the NeulHope website, products, and services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Services.
1. Use of the Services
NeulHope offers an online marketplace for purchasing apparel, including shirts, skirts, pants, and trousers. You agree to use the Services only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that all information you provide in connection with a purchase is accurate, current, and complete.
You may not:
- Use the Services in any way that violates applicable laws or regulations;
- Attempt to interfere with, disrupt, or gain unauthorized access to the Services or related systems;
- Use automated means to access, scrape, or collect data from the Services without our prior written consent;
- Misrepresent your identity or impersonate any person or entity while using the Services.
We reserve the right to refuse service, cancel orders, or restrict access to the Services at our sole discretion, including where we suspect fraudulent, abusive, or unlawful activity.
2. Orders, Pricing, and Payment
All orders are subject to acceptance and availability. We may limit or cancel quantities purchased per person, per household, or per order. Prices, promotions, and product availability are subject to change without notice. While we strive to display accurate product and pricing information, errors may occur. If we discover an error in pricing or product information, we may cancel or adjust your order and will notify you using the contact information provided at checkout.
Payment must be made using the payment methods available on the website. By submitting payment information, you represent that you are authorized to use the selected payment method.
3. Shipping and Delivery
Shipping timelines and costs are provided at checkout and may vary based on destination and selected shipping method. Risk of loss and title for items purchased pass to you upon our delivery to the carrier. Delivery estimates are not guaranteed, and delays may occur due to circumstances beyond our reasonable control.
4. Returns and Refunds
We want you to be satisfied with your purchase. Unless otherwise stated on the product page or at checkout, eligible items may be returned within 30 days of delivery, provided they are unworn, unwashed, unused, and in their original condition with all tags attached.
To initiate a return, please contact us at [email protected] with your order details. Return shipping costs may be your responsibility unless the item is defective, damaged, or incorrect.
Refunds will be issued to the original payment method after we receive and inspect the returned item. Please allow a reasonable processing time for the refund to appear, as timing may vary by payment provider. Certain items may be non-returnable or non-refundable, including final sale items, intimate apparel, and personalized products, where permitted by law.
If your order arrives damaged or incorrect, please contact us promptly at [email protected] so we can assist you.
5. Intellectual Property
All content made available through the Services, including text, graphics, logos, images, product descriptions, designs, and software, is owned by or licensed to NeulHope and is protected by applicable intellectual property and other proprietary rights laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Services without our prior written permission.
The NeulHope name, logo, and all related trademarks, service marks, and trade dress are trademarks of NeulHope. You may not use these marks without our prior written consent.
6. User Content
If you submit reviews, comments, feedback, or other content to NeulHope, you grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, and display such content in connection with the Services. You represent that you own or control all rights to the content you submit and that it does not violate any third-party rights or applicable laws.
7. Disclaimer of Warranties
The Services and all products are provided on an "as is" and "as available" basis, to the fullest extent permitted by law. NeulHope makes no warranties, express or implied, regarding the Services, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or free of harmful components.
8. Limitation of Liability
To the maximum extent permitted by applicable law, NeulHope and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Services or any products purchased through the Services.
To the maximum extent permitted by law, NeulHope's total liability for any claim arising out of or relating to these Terms or the Services shall not exceed the amount you paid to NeulHope for the product or service giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.
9. Indemnification
You agree to indemnify, defend, and hold harmless NeulHope and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your use of the Services or your violation of these Terms.
10. Changes to These Terms
We may update these Terms from time to time. Any changes will be effective when posted on the website. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.
11. Contact
If you have any questions about these Terms, please contact us at [email protected].
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which NeulHope operates, without regard to its conflict of law principles.