Shipping policy
At NeulHope, we are committed to delivering your orders accurately and efficiently. This Shipping Policy outlines the terms and conditions for shipping on all purchases made through our online store.
Shipping Method
We offer a single shipping method: Standard Shipping. This method is available for all orders within our supported delivery regions.
Shipping Rates
Shipping charges are calculated based on the total weight of your order and the destination address. The exact shipping cost will be displayed at checkout before you complete your purchase.
Please note: We do not offer free shipping on any orders. All orders are subject to applicable shipping fees.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be extended during peak seasons, holidays, or promotional periods. Once your order has been processed, you will receive a shipping confirmation email with tracking information, if available.
Estimated Delivery Time
Delivery times for Standard Shipping vary depending on your location. As a general guide:
- Domestic orders: 5–10 business days
- International orders: 10–20 business days
These estimates do not include weekends or public holidays. Delays may occur due to customs clearance, carrier issues, or unforeseen circumstances beyond our control.
Shipping Destinations
We currently ship to select regions. If your country or region is not available at checkout, we unfortunately cannot deliver to that location at this time. Please contact us at [email protected] for further assistance.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing a tracking number (if provided by the carrier). You can use this number to monitor the status of your delivery through the carrier’s website.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, and import fees may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in the order total or shipping fees. NeulHope has no control over these charges and cannot predict their amount. Please contact your local customs office for more information.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an invalid address, we will contact you to arrange reshipment at your expense.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at [email protected] within 14 days of the expected delivery date. We will work with the carrier to resolve the issue. Please retain all packaging materials and damaged items for inspection.
Order Changes and Cancellations
Once an order has been placed, it cannot be modified or canceled after processing has begun. If you need to make changes, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request, but we cannot guarantee changes once the order is in fulfillment.
Contact Us
For any questions or concerns regarding our Shipping Policy, please reach out to us at [email protected]. Our team will respond to your inquiry as quickly as possible.