Tracking order

Order Tracking

At NeulHope, we want you to stay informed about your order from the moment it leaves our warehouse until it arrives at your doorstep. This page explains how to track your shipment and what to do if you need assistance.

How to Track Your Order

  1. Locate your shipping confirmation email.

    Once your order has been dispatched, we will send a shipping confirmation to the email address you provided at checkout. This email contains your tracking number and a link to the carrier’s tracking page.

  2. Find your tracking number.

    Your tracking number is a unique code assigned by the carrier. It may appear as a combination of letters and numbers, such as 1Z999AA10123456784 or 9400111899223197428490. Please copy it exactly as shown.

  3. Enter the tracking number on the carrier’s website.

    Click the tracking link in your shipping confirmation email, or visit the carrier’s website directly and paste your tracking number into the tracking field. Tracking information may take up to 24–48 hours to appear after shipment.

  4. Review the tracking status.

    You will see updates such as “Label Created,” “In Transit,” “Out for Delivery,” and “Delivered.” These updates are provided by the carrier and may vary in frequency depending on the shipping service and destination.

Track Your Order with a Third-Party Tracking Service

If you prefer a single place to track your package, or if your carrier’s tracking page is not available in your region, you can use a reliable third-party tracking website. These services support many carriers and often provide clearer, consolidated updates.

Recommended service: 17TRACK

How to use 17TRACK:

  1. Open https://www.17track.net/ in your browser.
  2. Enter your tracking number in the search box at the top of the page.
  3. Click the Track button.
  4. If prompted, select the carrier from the list. If you are unsure, choose Auto-detect.
  5. Review the tracking timeline and status updates.

You can also use other reputable tracking services such as PackageRadar or AfterShip. The process is similar: enter your tracking number, select the carrier if needed, and view the latest updates.

Tracking Status Meanings

  • Label Created / Pre-Shipment: The carrier has received your order information, but the package has not yet been scanned.
  • In Transit: Your package is moving through the carrier’s network.
  • Out for Delivery: The package is with the local delivery courier and is expected to arrive today.
  • Delivered: The package has been delivered to the address provided at checkout.
  • Exception / Delay: The carrier has reported a delay or issue. Please check the carrier’s tracking page for details.

If Your Tracking Information Is Not Updating

Tracking updates are provided by the carrier and may be delayed for several reasons, including high shipping volume, international customs processing, or weather conditions. If your tracking information has not updated for more than 5 business days, please contact us at [email protected] with your order number and tracking number. Our team will investigate and provide further assistance.

Incorrect or Missing Tracking Number

If your shipping confirmation email does not include a tracking number, or if the number appears invalid, please email us at [email protected]. Include your order number and the email address used at checkout. We will verify your shipment and resend the tracking details.

Delivery Confirmation

Once the carrier marks your package as delivered, please check your mailbox, front door, reception area, or with neighbors if you cannot locate it. If you still cannot find your package, contact us at [email protected] within 7 days of the delivery date. We will work with the carrier to resolve the issue.

Contact Us

For any questions about tracking your order, please email [email protected]. To help us assist you quickly, include your order number, tracking number, and a brief description of the issue.